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Chat Online
How the ability to chat online improves your web collaboration
November 2, 2005
By: Bob Whitehead
Collaboration software has many tools that enable users
to integrate their ideas and implement them in one
workspace. The features that are often seen in this software
include calendars, whiteboard functions, application
sharing, and tools for presentations. Another benefit of web
collaboration is that it enables users to chat online, which
can really increase the interactivity of a collaboration
session.
Chatting online in a collaborative setting allows for a
group of people in different locations to share their ideas,
comments, questions, and concerns in order to increase
productivity and ensure clarity in decision-making.
Combining online chat with web co-browsing or application
sharing ensures that everyone has a chance to ask questions
or make suggestions.
This is quite beneficial in terms of sales and customer
service. There are times when you will need to co-browse
online with customers or clients in order to fully
demonstrate an idea or product. Utilizing a chat tool during
that time allows for better interaction, which in turn can
lead to better understanding. In project management
settings, chat is more immediate than a discussion board or
forum, so it can quickly take care of a problem.
A few solutions to consider
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Stratasoft offers a collaboration service with chat in
order to enhance the customer support you are able to
provide.
-
Voxwire includes text chat and web co-browsing in a
compact tool designed to increase and facilitate
interaction in webinars and online meetings.
-
GoToMeeting is another solution to consider when
looking for a web program with chat and collaborative
conferencing.
Online text chat is a simple, often overlooked, but
extremely beneficial feature that enhances online customer
support and makes it easier to collaborate interactively.
About the Author
Bob Whitehead is a successful freelance writer and
contributor to Web-Conferencing-Zone.com. Your
definitive guide to web conferencing services, online
collaboration software and web meetings for business.
Also See:
[ The benefits of
implementing groupware for project management ]
[ GoToMeeting offers a
presentation tool that makes online meetings easy ]
[ How web
conferencing can improve online computer training ]
Home Page:
[ Web-Conferencing-Zone.com ]
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